Kountry Kidz Klothz

RETURNS & EXCHANGES

Kountry Kidz Klothz would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour or size or you've simply changed your mind it can be returned for an exchange or a credit note (valid for 3 months).

Please note that an item will only be accepted for exchange or credit note under the following conditions:

* The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.

* A copy of a valid receipt is included with the return.

* The item is returned within 14 days of the receipt date.

AVAILABILITY & BACKORDERS

From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.

Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 24 hours to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

QUESTIONS

Buying children's products can be a daunting experience, especially if you are about to have your first child or don't have children. Our experienced sales staff are happy to discuss any questions that you may have regarding the products that we sell and help advise you on sizing, suitable age ranges, or just helping in any way we can. You can contact us with any questions you may have.

PRIVACY

Personal Details - Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Kountry Kidz Klothz.

SECURITY

Kountry Kidz Klothz  does NOT collect or record any credit card details you may provide when purchasing products from the kountrykidzklothz.com website. All credit card payments are to be made through www.paypal.com.au